[More than 120 days of annual holidays] Customer service/call center work : PM-International Japan : Find jobs in Japan on Daijob.com

Job Description

Handle inquiries via phone, email, and chat using our company's customer management system. Ability to provide courteous and appropriate explanations for a wide range of inquiries, including those regarding products, shipping, and registration changes. Expected to add value through proactive explanations and courteous responses. Specific duties may include, but are not limited to, the following: General customer support via phone, email, and chat Input processing for orders, contract plan changes, etc. using our company's customer management system Company Info: PM-International offers high-quality development technology and safety through its German-made additive-free supplements and skincare products, based on the concepts of health, fitness, and beauty. Our products primarily include supplements, skincare, and products for athletes under the Fit Line brand. Celebrating our 31st year in business this year, we are a global company with sales in 71 countries around the world. We conduct product research and development not only through our in-house team of scientists and medical experts, but also in collaboration with national research institutes and universities, primarily in Europe. With over 70 registered patents and over 20 pending, we deliver products that are proven by our data. Working Hours: <Work Hours> 10:00 AM - 6:30 PM (60-minute break) Overtime: 5-10 hours per month on average Peak Season (May and November): 20-30 hours Job Requirements: <Required Skills> ◆ 1+ years of experience in a call center ◆ Japanese: Native, N1 or above ◆ Office Tools ・Excel: Functions, graphs, etc. ・PowerPoint: Document creation <Welcome Skills> ◆ English proficiency preferred ◆ Leadership experience in a department such as a customer center Other Salary Description: <Annual Salary> ¥4,000,000 and up *Experience and ability will be considered. *6-month probationary period (salary will remain the same during this period) *Base salary includes 20 hours of assumed overtime. <Benefits and Allowances> ◆ Salary increase: Annual (based on performance) ◆ Bonus: Available ◆ Transportation expenses: Monthly commuter pass provided (up to ¥30,000 per month) ◆ Full social insurance coverage ◆ Overtime pay ◆ Monthly company product supply (up to a certain limit) ◆ Fitness club/gym membership subsidy (up to a certain limit)

Job Information

Company

PM-International Japan

Location

Tokyo Chuo

Salary

JPY - Japanese Yen JPY 4000K Over