[Work in Malaysia]Service Delivery Engineer (L1) – Japanese-speaker : NTT MSC SDN. BHD. : Find jobs in Japan on Daijob.com

Job Description

Role Details As a Service Delivery Engineer (L1), you will be responsible for providing professional remote technical support to clients, proactively identifying and resolving IT incidents and problems to ensure service restoration and stable operation. You will utilize your technical knowledge to promptly and accurately troubleshoot technical inquiries and reported issues from clients. Key Roles and Responsibilities -Initial Service Contact: Serve as the initial point of contact for end-users seeking technical assistance in the areas of networking, collaboration tools, and end-user computing. -Incident Response and Troubleshooting: Networking Issues: Provide prompt and efficient troubleshooting and support for incidents and service requests related to networking, such as network connectivity, DNS, DHCP, IP addressing, wireless connectivity, and network equipment configurations. Collaboration Tools Issues: Resolve collaboration-related issues, including but not limited to email systems, video conferencing platforms, instant messaging tools, and document sharing applications. End-User Computing Problems: Address end-user computing problems encompassing operating systems, hardware, software applications, printers, and mobile devices. -Diagnosis and Resolution: Utilize appropriate tools, techniques, and remote access software to diagnose and resolve technical issues across the networking, collaboration, and end-user computing domains. -Procedure Adherence and Record Management: Follow established procedures, guidelines, and best practices to deliver timely and accurate resolutions. Document all incidents, service requests, and actions taken in the service desk ticketing system, ensuring detailed and accurate records. -Escalation: Escalate complex or unresolved issues to level 2 or higher-level engineers or specialized teams, providing comprehensive information and analysis for a smooth handover. -Infrastructure Maintenance and Updates: Monitor network performance, conduct routine maintenance tasks, and apply patches and updates to network infrastructure and collaboration tools as required. -Knowledge Acquisition and Contribution: Stay up to date with knowledge of NTT products, services, and IT infrastructure, as well as industry trends, emerging technologies, and best practices in networking, collaboration, and end-user computing. This ensures high-quality support and contributes to continuous team learning and development. Company Info: As a global IT service provider, NTT DATA leverages cutting-edge technology and global knowledge to drive digital transformation for our customers. [Corporate Culture/Working Environment] Global: Our team has a diverse international workforce and an open environment that values diversity. Growth-oriented: We place importance on employee skill development and offer numerous opportunities to acquire the latest technologies and specialized knowledge. We offer clear career paths to advance to L2 and L3. Teamwork: We emphasize teamwork in incident response and have a culture of working together. Working Hours: 9:00~18:00 Job Requirements: Must-Have Requirements -Diploma/Degree holders, preferably in IT/Computer Science (Recent graduates and those expecting to graduate are welcome). -Basic experience in a service desk, providing support in multiple IT towers, including networking, collaboration, and end-user computing. Language Requirement: -For Japanese native candidates: Intermediate to business level English. -For non-native (Japanese-speaking candidates): Advanced to fluent level in Japanese language (reading, writing & speaking; minimum JLPT N3 is required). -Desirable Skills/Experience (Advantageous) -Relevant certifications such as CCNA, CompTIA Network+, Linux, or Cisco collaboration certifications. -BJT (Business Japanese Proficiency Test) score. -Experience in a helpdesk or Service Desk environment or customer service, especially in Japanese. -Proficiency in end-user computing and a good understanding of computer systems, mobile devices, and other tech products. -Familiarity with network and server monitoring tools and techniques. Other Salary Description: Full social insurance coverage Education and training Annual dental benefits Health screening Annual leave: 15 days Wellness benefits, movie day (they pay for movies when new movies come out) Volunteer leave (volunteer events are held about once a quarter)Education/ Training Social Insurance Education/ Training ◆Relocation Support ・Work permit ・One way flight ticket ・Accommodation for the first 10 days

Job Information

Company

NTT MSC SDN. BHD.

Location

Malaysia Kuala Lumpur

Salary

JPY - Japanese Yen JPY 3000K - JPY 4000K

Visa Sponsorship

true